General Information

In the Republic of North Macedonia, there are 36 active registered post offices that are under the jurisdiction of the national regulatory body in the field of postal services, the Post Office Agency of Republic of North Macedonia. Out of all of them, 9 post offices, in addition to domestic, also operate with international delivery.

Every user of postal services has the right to a universal service that is provided with established quality at affordable prices throughout the territory of the Republic of North Macedonia.

THE UNIVERSAL SERVICE INCLUDES:

  • reception, transfer, sorting and distribution of postal items weighing up to 2 kg,
  • reception, transfer, sorting and distribution of packages weighing up to 10 kg,
  • registered mail items and marked value items and
  • reception, transmission, sorting and distribution of postal items for blind people and for people with partially impaired vision.

The universal service provider is obliged to publish the prices for providing the universal service, approved by the Agency, on its website and in the business premises intended for users of postal services.

SHIPPER’S OBLIGATIONSThe sender of the shipment is responsible for:

  • the inner packaging of the postal item
  • to indicate the actual value of the contents of the marked value shipment
  • for all damages caused by his shipment to other postal items, assets and facilities of postal service providers due to inadequate packaging

CLAIMS ON SHIPMENTSPostal service providers are liable for damage caused to registered mail, marked value mail and packages in the event of:

  • loss, theft or damage to the shipment and
  • exceeding the delivery deadline

Every user of postal services has the right to object to a decision, or to a procedure taken by the postal service provider in relation to access to services and the provision of services. The user can submit an objection to the postal service provider within 30 days from the day he learns about the decision or procedure of the postal service provider.

The postal service provider is obliged to receive a complaint and respond to a submitted complaint:

  • within 30 days for postal items in internal postal traffic and
  • within two months for postal items in international postal traffic.

In cases where the user of postal services does not receive an answer to the complaint from the provider of postal services, is not given the opportunity to submit a complaint or is dissatisfied with the response after the complaint, he has the right to submit a request to initiate a procedure to the Agency, within 15 days after the expiration of the term specified above.

If there is a need for a complaint, the buyer, submits it directly to the e-merchant, and the e-merchant with his rights and obligations listed above responds appropriately to the post office after receiving the complaint.

Did you know?

According to “Ease of doing business” rank, North Macedonia is ranked the best in the CEFTA region (#17).

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Legal disclaimer: This geographical map is for informational purposes only and does not constitute recognition of international boundaries or regions; GIZ makes no claims concerning the validity, accuracy or completeness of the maps nor assumes any liability resulting from the use of the information therein.

North Macedonia

Population 2057680
Population ages 16-64 13992.22
Internet use 85.3%
Internet shoppers 53.5%
Currency Macedonian denar
GDP per capita, PPP 21304.5

Albania

Population 2777690
Population ages 16-64 1861052
Internet use 83.1%
Internet shoppers 38.5%
Currency Albanian lek
GDP per capita, PPP 19496.20

Serbia

Population 6664450
Population ages 16-64 43318.93
Internet use 85.36%
Internet shoppers 64.18%
Currency Serbian dinar
GDP per capita, PPP 25061.9

Kosovo

Population 1761980
Population ages 16-64 11981.46
Internet use 90%
Internet shoppers 51%
Currency European euro
GDP per capita, PPP 14971.20

Bosnia & Herzegovina

Population 3233530
Population ages 16-64 21664.65
Internet use 83.38%
Internet shoppers 41.31%
Currency Bosnia and Herzegovina convertible mark
GDP per capita, PPP 20950.20

Moldova

Population 2538890
Population ages 16-64 17264.45
Internet use 76%
Internet shoppers 34%
Currency Moldovan leu
GDP per capita, PPP 15719

Montenegro

Population 617210
Population ages 16-64 4011.87
Internet use 88.36%
Internet shoppers 32.13%
Currency European euro
GDP per capita, PPP 28324.6

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Overview of the E-commerce Data for the CEFTA region.

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* This designation is without prejudice to positions on status and is in line with UNSCR 1244 and the ICJ Opinion on the Kosovo declaration of independence.

Implementor for North Macedonia

AETM